Shipping Policy

Standard products that are in stock typically ship within 1 to 2 days of being ordered.

If you don't receive an email (or text) with a tracking number from us within 2 days of placing your order, first check your email junk folder, then send us an email and we'll look into it for you.

Standard products that are temporarily out of stock can be ordered via a wait list without a deposit or payment, or obligation to follow through with the order. We will provide everyone on the wait list with regular updates via email.

Made To Order

Products that are made to order such as cables usually take us 2 to 4 days to build and ship.

Custom Products

Custom and semi-custom products are designed and built to order and require a 50% deposit. Lead times vary and depend on a variety of factors. We will provide you with an estimated shipment date and regular updates via email. The balance is due prior to shipping.

Worldwide Shipping

All orders currently ship from Toronto, Ontario, Canada.

Below is a generalized summary of worldwide shipping methods, services, transit-time (in business days), the amount of insurance included, and tracking availability – from our shopping cart, which provides real-time rates for shipping / handling, prior to payment. Please note that not all shipping methods and services may be available for certain locations.

Feel free to email us before placing an order if you have any questions or concerns.

United States

Duty/Tax:

The United States has a "De Minimis Value" of $800usd which means anything under that amount or value is not subject to duties and tax. Anything over is subject to duties and tax but thanks to USCMA (formerly NAFTA) our products are completely duty free! Please note, duty/tax would normally be the customer's responsibility.

Shipping Options:

Service (USPS) Transit Time (Days) Insurance Tracking
Priority Worldwide 1 - 2 Full Yes
XpressPost USA 2 - 3 Full Yes
Expedited Parcel USA 4 - 7 Full Yes
Tracked Packet USA 4 - 7 $100 max. Yes
Small Packet USA Air 5 - 8 No No

Canada

Duty/Tax:

HST 13%

Shipping Options:

Service (Canada Post) Transit Time (Days) Insurance Tracking
Priority 1 - 2 Full Yes
XpressPost 2 - 3 Full Yes
Expedited Parcel 3 - 7 Full Yes
Regular Parcel 3 - 10 $100 max. Yes

International

Duty/Tax:

Most countries have a "De Minimis Value" which is the amount or value of an item or items that an individual can import into their country without having to pay duty or tax. You can search for your country's "De Minimis Value" at Zonos or search for the value of duty/tax that your country charges on items with the HS Tariff Code #85437099. Please note, duty/tax is the customer's responsibility.

Shipping Options:

Service (Mail/Post) Transit Time (Days) Insurance Tracking
Priority Worldwide 2 - 3 Full Yes
XpressPost International 4 - 7 Full Yes
International Parcel Air 6 - 10 Full No
Tracked Packet International 6 - 10 $100 max. Yes
Small Packet International Air 6 - 10 No No

Shipping methods and services are subject to change without notice.

Last updated: Jan. 13, 2022